Data integration and interoperability
Systems that agree without weekly reconciliation.
Data integration moves records between ERP, CRM, acquired systems and the warehouse so they stay consistent. We design it around the master record, so every sync doesn't create new differences.
01 / Symptoms
What it looks like.
- Salesforce and the ERP disagree every week.
- An acquisition's systems still don't talk to the parent's.
- Point-to-point interfaces nobody fully understands.
- Batch jobs that fail quietly.
02 / What we do
The master record first, not another interface.
- Integration design around the master record.
- Two-way flows between CRM, ERP and master data.
- Onboarding of acquired systems.
- Real-time and batch patterns, chosen by need.
- Monitoring and error handling with owners.
03 / How it connects
Why another sync won't fix it.
When CRM and ERP keep drifting, the fix is rarely another sync. It's putting the master record on the critical path of onboarding, approval and contract activation.
04 / Experience
- Multi-ERP
- Two-way integration of customer and supplier data with SAP, Salesforce and about 20 ERPs.
- Salesforce boundary
- Customer master programs designed around the Salesforce, ERP and MDM boundary.
05 / Where to start
Where it shows up
Questions
Can't our integration platform handle this?
It moves records well. It can't decide which version of a customer is right. That takes match rules, a master record and an owner, and the platform then carries the answer.
Start with 30 minutes.
Tell us the symptom. We'll tell you plainly whether we can fix it.